- Who can I call with questions about my bill?
The Customer Service staff at Patient Financial Services is available to help you
with your billing questions and any assistance related to billing/payments. If you
would like to speak with a Patient Financial Services Customer Service Representative
please call (402) 559-3140 (local) or 1-888-662-8662 (toll free) from 6:00AM to
5:30PM Monday through Friday.
To speak with a representative in person about your statement, you may visit us
at:
Patient Financial Services
Mutual of Omaha Building
33rd and Farnam St, 4th Floor
Our office is open: 8:00 AM to 4:30 PM Monday through Friday.
- Why did I receive so many bills? Why are hospital and physician bills separate?
Most hospital visits involve both physician and hospital resources. Although physicians
are licensed to practice at The Nebraska Medical Center or may even be stationed
there, they are not employees of the hospital. Each doctor’s group is a separate
business and has its own billing procedures. This means the hospital and each of
the treating physicians will send you a bill for their parts of the care. In some
cases, you may receive a bill from a physician you did not see, for such services
as radiology imaging review, pathology specimen analysis, consultations, and anesthesia
during surgery. Both private practice physicians and University physicians (members
of the University Medical Associates (UMA) group) practice at The Nebraska Medical
Center. If you have questions relating to University physician charges, please call
the University Medical Associates business services office at 554-0900. If you have
questions relating to private practice physician charges, please call the number
listed on his or her statement.
- You sent me a bill but I don't know what it is for. How can I find out?
The Customer Service staff at Patient Financial Services is available to help you
with your billing questions and any assistance related to billing/payments. If you
would like to speak with a Patient Financial Services Customer Service Representative
please call (402) 559-3140 (local) or 1-888-662-8662 (toll free) from 6:00AM to
5:30PM Monday through Friday.
To speak with a representative in person about your statement, you may visit us
at:
Patient Financial Services
Mutual of Omaha Building
33rd and Farnam St, 4th Floor
Our office is open: 8:00 AM to 4:30 PM Monday through Friday.
- Can I contact Patient Financial Services via email?
Yes. We recognize that our patients have busy lives, and our internet service allows
you to quickly send us your information via email. You will receive a response from
us indicating that we received your information and we will follow through as necessary.
Send an email
- Can I contact Patient Financlai Services via traditional mail?
If you would like to write to us your questions or request our assistance, our mailing
address is:
The Nebraska Medical Center
PO Box 3839
Omaha, NE 68103-0839
- Why did I receive a bill if I have insurance coverage?
You receive a bill after your insurance processes our bill. The amount you were
billed is based on what your insurance communicates to us on an Explanation of Benefits
(EOB). Your insurance also mails you an EOB and this document details how your insurance
calculated your responsibility. Contact your insurance directly (the number is likely
to be on your insurance card or EOB) if you feel your responsibility is inaccurate.
- How do I make a payment?
Payments may be made by check, money order, or credit card (MasterCard, Visa, Discover,
or American Express). Please return the top portion of your bill with your payment.
If you are an employee of The Nebraska Medical Center you may make arrangements
for payroll deduction by stopping at ACCESS Services or Patient Financial Services.
If paying with a web-based or electronic payment system, please include your responsible
party id number with the payment.
- I can't pay my bill in full. What do I do?
The Nebraska Medical Center offers many payment options, including monthly payment
installments. Don’t ignore the bill or send in less than the full payment without
contacting us. Making less than a full payment without making prior arrangements
with Patient Financial Services can cause your bill to progress through our collections
process. This may included transferring your account to a collection agency which
can show up on your credit report.
To discuss your bill and payment options, please call Patient Financial Services
at (402) 559-3140 (local) or 1-888-662-8662 (toll free) from 6:00AM to 5:30PM Monday
through Friday.
- How do I request a Financial Assistance Application?
Patients may contact ACCESS Services or Patient Financial Services at (402) 552-3251
or toll free at (800) 552-8802 prior to receiving care or after care for a Financial
Assistance Application.
- Why are family members included in my bill?
The Nebraska Medical Center bills according to responsible party for services received
by patients. All patients who have the same responsible party are listed on the
monthly statement. This prevents the responsible party from receiving numerous statements
during the month and assists in keeping costs down.
- How much will the service I am going to have cost?
You may contact ACCESS Services at (402) 552-3251 or toll free at (800) 552-8802
or stop by their office and a Financial Counselor will give you an estimate of hospital
charges only based on the service you are receiving.
- Why am I asked for my insurance information each time I register?
We have found that requesting your insurance information each time you register
is the best way to ensure an accurate billing of your insurance company. Once this
information is entered into our system, the billing is automatically sent electronically
(paperless) to your insurance company. We must send accurate and updated information
to avoid rejections or long delays in payment. Once your insurance company has processed
your claim, a bill will be sent to you for any portion of the account balance that
is your responsibility.
- What is a deductible?
A deductible is a set dollar amount such as $250 or $500, which you must pay before
your insurance plan will begin reimbursement for your hospital charges. A deductible
can be set for either an individual or an entire family.
- What is a copay?
A co-payment is a type of cost sharing whereby the insured person typically pays
a specified flat amount per unit of service or unit of time (e.g., $10 per visit,
$25 per inpatient hospital stay, or $75 per emergency room visit) with the insurance
paying the balance.
- What is co-insurance?
Co-insurance is the portion of your health-care expense not covered by insurance.
A co-insurance is usually a percentage, like 10 percent or 20 percent. For example,
on a $500 bill, your deductible might be $150, so you would have to pay the first
$150. This leaves a balance of $350. Of the $350, your co-insurance might be 20
percent, meaning you will have to pay an additional $70. Your insurance will pay
the remaining $280.
- Why do I have more than one account number?
A separate account number is generated for each outpatient date of service and each
inpatient admission. This enables us to bill for specific charges and diagnosis
relating to your care for that date of services, and enables your insurance company
to apply the proper benefits. Exception: For recurring outpatient accounts such
as physical therapy or radiation therapy, a separate account is generated monthly.
- How do I submit changes to my address and insurance information?
Complete the form on the back of your monthly statement and mail to the address
on your statement or you may contact our offices.
- I was never treated at The Nebraska Medical Center. Why did I receive a bill?
You may receive a bill from The Nebraska Medical Center even if you did not visit
the hospital. Your physician may have sent a specimen to our hospital lab for analysis.
- When will I get my bill?
The Nebraska Medical Center bills your insurance company(ies) or any responsible
third parties before sending you a final bill. Once payments have been received
from these parties, the balance due on this statement is your portion of the bill
and your responsibility to pay at this time. Our office is open: 8:00 AM to 4:30
PM Monday through Friday.
- How will my payment be applied
Your payment will be applied to the account with the oldest date of service unless
you specify an account number and date of service to which payments should be applied.
Indicate the account number and data of service you would like the payment to be
applied to by writing them on your check or in the Amount Paid box on the payment.
- What happens if I overpaid or was overcharged and an extra payment was received
by the hospital?
All accounts are reviewed and if there are no outstanding patient liability a refund
is processed.
- What is my current balance?
The Customer Service staff at Patient Financial Services is available to help you
with your billing questions and any assistance related to billing/payments. If you
would like to speak with a Patient Financial Services Customer Service Representative
please call (402) 559-3140 (local) or 1-888-662-8662 (toll free) from 6:00AM to
5:30PM Monday through Friday.
To speak with a representative in person about your statement, you may visit us
at:
Patient Financial Services
Mutual of Omaha Building
33rd and Farnam St, 4th Floor
Our office is open: 8:00 AM to 4:30 PM Monday through Friday.